Emotional and Mental Health Support

Anxiety UK

03444 775 774 (Mon-Fri 9:30am - 5:30pm) or Text 07537 416 905

Anxiety UK works to relieve and support those living with anxiety disorders by providing information, support and understanding via an extensive range of services.

Alzheimer's Society Dementia Connect

0333 150 3456

Providing personalised information, support, guidance and signposting to other appropriate organisations

British Red Cross

Coronavirus Pandemic Helpline: 0808 196 3651

We are a volunteer-led humanitarian organisation that helps anyone, anywhere in the UK and around the world, get the support they need if crisis strikes.

CALL Helpline

0800 132 737 or text HELP to 81066

Support and information for those suffering with mental health issues.


0800 58 58 58 (5pm - midnight 365 days a year)

Helpline for young men (15-35) who may be feeling suicidal, struggling or feeling down.

Combat Stress

0800 138 1619 (24 hours a day, 365 days a year)

If you’re currently serving or have served in the UK Armed Forces, you can call Combat Stress’ 24-hour mental health helpline. Whether you’re having a tough time, having trouble sleeping, experiencing flashbacks, feeling depressed or anxious, or just feeling that something isn’t quite right. If you’re a family member or carer worried about the mental health of a loved one, or need to talk to someone yourself, you can call the helpline too.

Cruse Bereavement Care

0808 808 1677

Cruse Bereavement Care’s vision is that all bereaved people have somewhere to turn when someone dies. Our mission is to offer support, advice and information to children, young people and adults when someone dies, and to enhance society’s care of bereaved people.

Dystonia Society

020 7793 3650
Providing support, advocacy and information for anyone affected by the neurological movement condition known as Dystonia.

No Panic (anxiety, stress, phobias)

0300 7729 844 (10am-10pm daily)

Support, information and answers to questions surrounding anxiety disorders. There is also a 24hr Crisis Line available - 01952 680 835 (this is a recorded message).

Papyrus Hopeline

0800 068 41 41 (9am - midnight every day including weekends and bank holidays)

If you are having thoughts of suicide or are concerned for a young person who might be you can contact HOPELINEUK for confidential support and practical advice.


116 123

We can help you talk things through. We keep everything confidential. We are not a religious organisation.

Self-Injury Support

0808 800 8088 (Tuesday, Wednesday, Thursday 7pm - 9:30pm)
Free, confidential and non-judgemental emotional support for women who self-injure.


Text SHOUT to 85258

Support for all ages. By texting the word ‘SHOUT’ to 85258 you will start a conversation with a trained Shout Volunteer, who will text you back and forth, sharing only what you feel comfortable with.


01708 765 200

Confidential helpline offering emtional support to any individual of any age on any issue.

The Mix

0808 808 4994

Essential Support for Under 25s, from mental health to money, from homelessness to finding a job, from break-ups to drugs.

Rethink Mental Illness

0808 801 0525 (Mon-Fri 9:30am-4pm)

Our Advice Service offers practical help on issues such as the Mental Health Act, community care, welfare benefits and carers rights. We also offer general help on living with mental illness, medication and care.

CJD Support Network

0800 774 7317

The CJD network is a patient support group providing help and support for people with all strains of Creutzfeldt-Jakob Disease, their carers and concerned professionals

Epilepsy Action

0808 800 5050 or text 07537 410 044 for a reply within 24 hrs

Support, advice and information from trained and experienced staff.

Get Connected

0203 993 5571

Find important information that will help demystify Dual Diagnosis and make it easier for you to find proper treatment.

Lighthouse Club

Helpline: 0345 609 1956 or text HARDHAT to 85258

Chat with a trained volunteer and share what you're comfortable with, whether you're feeling overwhelmed, stressed, anxious, suicidal or simply struggling with everyday life.

We are the Lighthouse Club - the only charity that provides financial and emotional support to the construction community and their families.

National Autistic Society

Autism Helpline: 0808 800 4104 (Mon-Fri 10am-3pm)

The Autism Helpline enquiry service provides impartial, confidential information along with advice for autistic people, their families, friends and carers.

Education Rights Helpline: 0808 800 4102 (Leave a message on our answering service and a volunteer adviser will call back)

The Education Rights Helpline can provide general information about educational rights and entitlements, as well as advice on specific topics such as getting extra help in school, assessments, education plans, reviews or school transport.

Parent to Parent Emotional Support Helpline: 0808 800 4106 (Leave a message and a volunteer adviser will call back)

Parent to Parent is a confidential telephone service providing emotional support to parents and carers of autistic adults or children. The service is provided by trained parent volunteers who are all parents of an autistic adult or child.

Transition Support Helpline: 0808 800 0027 (Leave a message and a volunteer adviser will call back)

The Transition Support Helpline provides advice and support to young autistic people and their families on making the transition from school, further or higher education to adult life.

OCD Action

0845 390 6232 (Mon–Friday 9:30am–8pm)

We provide support and information to anybody affected by OCD, work to raise awareness of the disorder amongst the public and front-line healthcare workers, and strive to secure a better deal for people with OCD.

Parkinson's UK

0808 800 0303

Our trained advisers, including specialist Parkinson's nurses, can provide information and advice about all aspects of living with Parkinson's.

Wales Dementia Helpline

0808 808 2235 or text HELP to 81066

Support, information and signposting for anyone caring for a family member or a friend with dementia.

Independent Age
0800 319 6789

Whatever happens as we get older, we all want to remain independent and live life on our own terms. That’s why, as well as offering regular friendly contact and a strong campaigning voice, Independent Age can provide you and your family with clear, free and impartial advice on the issues that matter: care and support, money and benefits, health and mobility.  

Age Cymru Advice

0300 303 44 98 (Mon-Fri 9am-4pm)

Provides free, confidential and expert advice on matters affecting the over 50s in Wales.

Addiction and Dependency

Alcoholics Anonymous

0800 9177 650 or email help@aamail.org

Counselling and advice to stay sober and help achieve sobriety.


Helpline: 0808 801 0433 Studentline: 0808 801 0811 Youthline: 0808 801 0711
(365 days a year 9am - 8pm weekdays, 4pm - 8pm weekends and bank holidays)

Beat provides helplines, online support and a network of UK-wide self-help groups to help adults and young people in the UK beat their eating disorders.


0300 123 6600 or text a quick question to 82111

FRANK helps you find out everything you might want to know about drugs (and some stuff you don't) For friendly, confidential advice, talk to FRANK.

Dan 24/7

0808 808 2234 or text DAN and a question to 81066

Point of contact for anyone in Wales wanting information or help relating to drugs and alcohol.

Get Connected

0203 993 5571

Find important information that will help demystify Dual Diagnosis and make it easier for you to find proper treatment.

GamCare National Gambling Helpline

0808 8020 133 (24 hours a day seven days a week)

Confidential counselling, advice and information for those affected by a gambling problem.

Marijuana Anonymous UK

0300 124 0373 or email: helpline@marijuana-anonymous.org.uk

If you find it difficult to control your marijuana use, if you think about using marijuana even when you are not, or if you have broken promises to yourself or others about limiting or stopping your use, you may be an addict. Only you can decide. No one else will decide for you.

Narcotics Anonymous

0300 999 1212 (10am - Midnight everyday)

If you have a drug problem, we're here to help - we've been there too.

NACOA (National Association for Children of Alcoholics)

0800 358 3456

1 in 5 children in the UK are affected by their parent's drinking. If you would like to talk to someone, our free confidential helpline is here for you. #URNotAlone


02073 242 989 or email ask@release.org.uk

Drug and legal advice for drug users, their friends and family. Specialists in criminal and drug law, we also offer specialist advice on heroin use.



0800 731 8 147

Bawso is the lead organisation in Wales providing practical and emotional support to black minority ethnic (BME) and migrant victims of domestic abuse, sexual violence, human trafficking, Female Genital Mutilation and forced marriage. We believe in a future when all people in Wales are free from abuse, violence and exploitation. To achieve this vision, we have been working tirelessly to end all forms of Violence Against Women. We have supported more than a quarter of a million people.

Bullying UK

0808 800 2222

Part of Family Lives. Listening, supportive, non-judgemental.

Live Fear Free

0808 80 10 800

The Live Fear Free Helpline is a confidential, freephone support and information service for anyone experiencing domestic or sexual abuse or wanting more information on available support services.


National LGBT+ Domestic Abuse Helpline: 0800 999 5428 (Mon-Fri 10am-5pm)

Confidential and independent advice and support for LGBT+ people who have experienced sexual assault, abuse or violence.  


0808 808 8141

Hourglass is the only charity dedicated to calling time on the harm, abuse and exploitation of older people across the United Kingdom. Confidential information and support services for anyone concerned about the abuse of an elder.

National Domestic Violence Helpline

0808 2000 247

Freephone 24hr helpline, run in partnership with Women's Aid and Refuge, is a service for women experiencing domestic violence, their family, friends, colleagues calling on their behalf.

National Rape Crisis

0808 802 9999 (12pm-2:30pm & 7pm-9:30pm daily)

Confidential advice, support and information for women and girls who have been victims of rape.

New Pathways

01685 379 310

If you have experienced trauma, particularly from rape or sexual abuse, we won't judge and are here to help.

Mankind Initiative

01823 334 244 (Mon-Fri 10am-4pm & 7pm-9pm)

Our confidential helpline is available for men across the UK, regardless of sexuality, suffering from domestic violence or domestic abuse by their current or former partner.

Survivors UK

0845 122 1201  (12pm-8pm everyday) - Helpline Currently Unavailable

If you want to talk about male rape or sexual abuse, chat to one of our helpliners live.

The Survivors Trust

0808 801 0818

Support and information for survivors of sexual abuse.

Victim Support

0808 16 89 111 (24 hours a day, everyday)

If you’ve been affected by crime and you need confidential support or information, call our Supportline for free. We're independent of the police and anyone can contact us for support, regardless of whether the crime has been reported or how long ago it took place.

Carers, Families, Parenting, Children and Young People

National Careline

0800 0699 784

The National Careline is a not for profit company offering information about care and support for older people, their carers and their families.

Both Parents Matter

0333 050 6815 (Mon-Fri 10am-7pm)

Help and support for separated families.

0800 328 1159

Cerebra is a unique national charity that strives to improve the lives of children with brain-related neurological conditions, through research, education and direct, ongoing support. We aim to help all children up to 16yrs with neurodevelopment disorders and conditions, their parents, carers and professional practitioners.


0800 1111

Free 24hr counselling for children and young people up to the age of 19


0808 802 0925

The Gingerbread Single Parent Helpline provides support and expert advice on anything from dealing with a break-up to going back to work or sorting out child maintenance, benefit or tax credit issues. Our friendly advisers will talk through your options and send you useful information. Your call is free and confidential.

Families Need Fathers

0300 0300 363

Families Need Fathers is the leading UK charity supporting dads, mums and grandparents to have personal contact andmeaningful relationships with their children following parental separation since 1974.We offer information, advice and support services helping parents to achieve a positive outcome for their children.Our online Forum and our network of branches also offer free guidance of solicitors and others familiar with the operation of the family courts.

Association for Postnatal Illness

0207 386 0868 (Mon-Fri 10am-2pm)

The association provides support, education and information for women sufferering from postnatal illness, and their partners and families.


0808 802 3456

Meic is the helpline service for children and young people up to the age of 25 in Wales. From finding out what’s going on in your local area to help dealing with a tricky situation, Meic will listen even when no-one else will. We won’t judge you and will help by giving you information, useful advice and the support you need to make a change.


0808 1961 776

Helping individuals and their families with pre and postnatal depression. Our volunteers are here to talk and are trained to listen and offer support over the phone.

The Mix

0808 808 4994

Essential Support for Under 25s, from mental health to money, from homelessness to finding a job, from break-ups to drugs.

Youngminds Parents Helpline

0808 802 5544 (Mon-Fri 9:30am-4pm)

Worried about a child or young person? Contact the Parents Helpline for free, confidential advice on emotional problems, behaviour or mental health of a child or young person up to the age of 25.

Muslim Youth Helpline

0808 808 2008 (7 days a week, 4pm - 10pm)

We offer non-judgemental, confidential support 7 days a week, 365 days a year including bank holidays and Eid.


Boloh the Black and Asian Family Helpline

Email: helpline.barnardos.org.uk | Helpline: 0800 151 2605 (Mon-Fri 10am - 8pm | Sat 10am - 3pm)

In Urdu and Hindi the word Boloh means “to speak or to talk”. We called the service Boloh Helpline because by sharing your experiences we are able to support you. We are here to help!

Boloh Helpline offers advice, signposting, emotional support and free therapy to adult asylum seekers UK Wide, practical and emotional support for Hong Kong BN(O) status holders who need support to settle into life in the UK, information, advice, and support for looking after a child with respiratory infection.

EYST Multi-Lingual Helpline Wales

Email: helpline@eyst.org.uk | Helpline: 0808 801 0720 (Mon-Fri 10am - 6pm) | Text: 07537 432 416

Our helpline advisors can signpost you to relevant services in your area, provide specialist advice on employment, housing, health, education, benefits, your rights. We can provide information in a range of languages.



0300 688 0368 (Wed-Sat 10am-8pm)

We are a national voluntary organisation and charity dedicated to supporting families and their LGBT+ loved ones.

LGBT Foundation

0345 3 30 30 30

LGBT Foundation is a national charity delivering advice, support and information services to lesbian, gaybisexual and trans (LGBT) communities.


LGBT+ Hate Crime Helpline: 0207 70 420 40 (Mon-Fri 10am-4pm)

If you experience homophobia, transphobia or biphobia anywhere, including at home, in public, at work, online or in cruising sites, our hate crime casework service can give you advice, support and help.

National LGBT+ Domestic Abuse Helpline: 0800 999 5428 (Mon-Fri 10am-5pm)

Confidential and independent advice and support for LGBT+ people who have experienced sexual assault, abuse or violence.

Stonewall Information Service

0800 050 20 20 (Mon-Fri 9:30am-4:30pm)

Freephone information service to respond to questions callers have around gay, lesbian and bisexual issues.


0300 330 0630 (10am-10pm everyday)

At Switchboard we provide an information, support and referral service for lesbians, gay men and bisexual and trans people – and anyone considering issues around their sexuality and/or gender identity.


Macmillan Cancer Support Line

0800 808 00 00 (Everyday 8am-8pm)

From help with money worries and advice about work, to someone who'll listen if you just want to talk. No one should face cancer alone, we'll be there.


0808 800 22 44 (Mon-Fri 9am-5pm)

Brain Injury Support and Advice.

Versus Arthritis

0800 5200 520 (Mon-Fri 9am - 8pm)

Our advisors bring all of the information and advice about arthritis into one place to provide tailored support for you.

Benefits, Debt and Housing

National Debtline

0808 808 4000 (Mon-Fri 9am - 8pm | Sat 9:30-1pm)

Free debt advice you can trust.

Shelter Cymru

08000 495 495 (Mon-Fri 9:30am - 4pm)

Help and advice on housing issues from expert housing advisors.


0808 802 2000 (Mon-Fri 9am - 5pm)

Free, confidential and independent financial support and information to people who find it hard going online. Due to the large volume of calls we receive, please try to use our website first.