Helplines

Helplines

Anxiety, Depression and Mental Health Support

Anxiety UK0844 775 774Anxiety UK works to relieve and support those living with anxiety disorders by providing information, support and understanding via an extensive range of services.
Alzheimer's Society National Dementia Helpline0300 222 11 22Providing information, support, guidance and signposting to other appropriate organisations
ASSIST Trauma Care01788 560 800 (10am - 4pm Mon-Fri)Telephone Advice for people suffering with PTSD. 24hr answerphone service available for out of hours calls; please leave a message.
CASS Women's Self-Injury Helpline0808 800 80 88 (Mon-Fri 7pm-10pm, Thurs 3pm-6pm) or Text 07800 472 908 (Sun-Fri 7pm-9pmCall us for confidential, non-judgemental emotional support around self-injury. All volunteers are female and have received specialist training.
CALL Helpline0800 132 737 or text HELP to 81066Support and information for those suffering with mental health issues
Calmzone0800 58 58 58Helpline for young men (15-35) who may be feeling suicidal, struggling or feeling down.
No Panic (anxiety, stress, phobias)0808 808 0545 (10am-10pm daily)Support, information and answers to questions surrounding anxiety disorders. There is also a 24hr Crisis Line available - 01952 680 835 (this is a recorded message)
Samaritans116 123We can help you talk things through. We keep everything confidential. We are not a religious organisation.
Rethink Mental Illness0300 5000 927 (Mon-Fri 10am-2pmSupport and advice for people living with mental illness
CJD Support Network01630 673 973The CJD network is a patient support group providing help and support for people with all strains of Creutzfeldt-Jakob Disease, their carers and concerned professionals
Epilepsy Action0808 800 5050 or text 07537 410 044 for a reply within 24 hrsSupport, advice and information from trained and experienced staff.
Epilepsy Wales0800 228 9016 (9am-4pm Mon-Fri)The telephone and website helpline are the first points of contact for most people seeking advice and information.
Bipolar UK01633 244 244Information for those affected by Bipolar Disorder, either personally or as family/friend.
Parkinson's UK0808 800 0303 (Mon, Wed, Fri 9am-8pm. Tue & Thu 9am-7pm. Sat 10am-2pm)Our trained advisers, including specialist Parkinson's nurses, can provide information and advice about all aspects of living with Parkinson's.
National Autistic Society0808 800 4104 (10am-4pm Mon-Fri)Our autism helpline provides impartial, confidential information and advice for people with autism spectrum disorders and their family and carers.
OCD Action0845 390 6232We provide support and information to anybody affected by OCD, work to raise awareness of the disorder amongst the public and front-line healthcare workers, and strive to secure a better deal for people with OCD.
Sane0845 767 8000 (6pm-11pm Daily)Charity offering mental illness support
Speakability0808 808 9572Supporting people living with aphasia and their carers
Tourettes Action0300 777 8427Tourettes Action works in Wales, Northern Ireland and England and is the leading support and research charity for people with Tourette Syndrome and their families. We want people with TS to receive the practical support and social acceptance they need to help them live their lives to the full.
Wales Dementia Helpline0808 808 2235Support, information and signposting for anyone caring for a family member or a friend with dementia.
National Careline0800 0699 784The National Careline is a not for profit company offering information about care and support for older people, their carers and their families.
Dystonia Society02077 933 650Providing Support, advocacy and information for anyone affected by the neurological condition known as Dystonia.
Age Cymru Advice08000 223 444Provides free, confidential and expert advice on matters affecting the over 50s in Wales.

Addiction and Dependency

Alcoholics Anonymous0845 769 7555Counselling and advice to stay sober and help achieve sobriety.
Beat Helpline0845 634 1 414Beat provides helplines, online support and a network of UK-wide self-help groups to help adults and young people in the UK beat their eating disorders.
Beat Youthline0845 634 7 650
CITA (Council for Information on Tranquillisers and Antidepressants)01512 848 324CITA is a charitable organisation that provides information for friends, families and professional advisors dealing with prescribed medications. We provide a helpline and email advice service to those individuals involuntarily addicted to their prescribed medications.
FRANK0300 123 6600 or text a quick question to 82111FRANK helps you find out everything you might want to know about drugs (and some stuff you don't) For friendly, confidential advice, talk to FRANK.
Dan 24/70808 808 2234 or text DAN and a question to 81066Point of contact for anyone in Wales wanting information or help relating to drugs and alcohol.
GamCare National Gambling Helpline0808 8020 133 (8am-midnight daily)Confidential counselling, advice and information for those affected by a gambling problem.
Narcotics Anonymous0300 999 1212If you have a drug problem, we're here to help.
NACOA (National Association for Children of Alcoholics)0800 358 3456If you would like to talk to someone, our free confidential helpline is here for you.
Release02073 242 989Drug and legal advice for drug users, their friends and family. Specialists in criminal and drug law, we also offer specialist advice on heroin use.

Abuse

Bullying UK0808 800 2222Part of Family Lives. Listening, supportive, non-judgemental.
National Domestic Violence Helpline0808 2000 247Freephone 24hr helpline, run in partnership with Women's Aid and Refuge, is a service for women experiencing domestic violence, their family, friends, colleagues calling on their behalf.
Elder Abuse Response Line0808 8088 141Confidential information and support services for anyone concerned about the abuse of an elder.
National Rape Crisis0808 802 9999 (12pm-2:30pm & 7pm-9:30pm)Confidential advice, support and information for women and girls who have been victims of rape.
New Pathways01685 379 310If you have experienced trauma, particularly from rape or sexual abuse, we won't judge and are here to help.
Mankind Initiative01823 334 244 (Mon-Fri 10am-4pm & 7pm-9pmOur confidential helpline is available for men across the UK, regardless of sexuality, suffering from domestic violence or domestic abuse by their current or former partner.
Survivors UK0845 122 1201 (Mon & Tues 7pm-9:30pm, Thu 12pm-2:30pm)If you want to talk about male rape or sexual abuse, chat to one of our helpliners live.

Families, Parenting, Children and Young People

Both Parents Matter08456 004 446 (Mon-Fri 10am-7pm)Help and support for separated families.
Childline0800 1111Free 24hr counselling for children and young people up to the age of 19
Association of Postnatal Illness0207 386 0868 Mon-Fri 10am-2pm)The association provides information for sufferers of postnatal illness.
Care Confidential0300 4000 999Counselling, support and information if you are facing an unintended pregnancy or following an abortion. All services are free, confidential and personal.
Child Law Advice Line0808 802 0008 (Mon-Fri 8am-8pm)The Child Law Advice Line Provides free legal advice and information on all aspects of family, child and education law affecting children and families. Your call will be treated confidentially, respectfully and professionally.
MEIC0808 802 3456Meic is the helpline service for children and young people up to the age of 25 in Wales.
PANDAS0843 28 98 401 (Mon-Sun 9am-8pmHelping individuals and their families with pre and postnatal depression. Our volunteers are here to talk and are trained to listen and offer support over the phone.
Pink Parents08701 273 274 (Mon-Fri 9am-noon excluding bank holidays)Advice and information for homosexual parents.
Youngminds Parents Helpline0808 802 5544Free, confidential support, information and advice for adults worried about the emotional problems, behaviour or mental health of a child or young person up to the age of 25.
Get Connected0808 808 4994 or text 80849Free, confidential helpline for young people who want help but don't know where to turn.
Listen In0300 777 2259Listen In is there to help the families and friends of veterans to understand better the potential threats to mental well-being for those who have served in our armed forces.

Sexuality

Acceptance (Parents of LGBT+ People)01795 501 800 (Tue-Fri 7pm-9pm)Nationwide helpline for parents and families of LGBT+ people.
Fflag0845 652 0311National voluntary organisation and registered charity dedicated to supporting parents and their LGBT+ children
LGBT Cymru Helpline0800 840 2069 (Mon & Wed 7pm-9pm)We can help with counselling, coming out, hate crime, domestic violence, sexual health and relationships.
Stonewall Information Service0800 050 20 20 (Mon-Fri 9:30am-5:30pm)Freephone information service to respond to questions callers have around gay, lesbian and bisexual issues.

Health

Ask Brooke TextlineText Only 07717 989 023SMS Helpline for under 25s wanting free and confidential advice and information on sexual health issues.
Dial UK (Disability Information Advice Line)0808 800 3333DIAL is an independent network of local disability information and advice services run for and by disabled people.
Macmillan Cancer Support Line0800 808 00 00 (Mon-Fri 9am-8pm)From help with money worries and advice about work, to someone who'll listen if you just want to talk. No one should face cancer alone, we'll be there.

Benefits, Debt and Housing

National Debtline0808 808 4000 (Mon-Fri 9am-9pm Sat 9:30-1pm)Free debt advice you can trust.
Shelter Cymru0845 075 5005Help and advice on housing issues.
Turn2Us0808 802 2000Turn2Us is a charity that helps people in financial need to access welfare benefits, charitable grants and othre financial help.